At www.limeshine-residence.com, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a reservation on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the enquiry.
Payment and billing information necessary to process your reservations, including credit card details, which are securely handled by trusted third-party payment processors.
Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
To process and fulfill your reservation.
To communicate with you regarding your reservation, provide customer support, and respond to inquiries or requests.
To personalise your reservation experience and present relevant reservation recommendations and promotions.
To improve our website and services based on your feedback and browsing patterns.
To detect and prevent fraud, unauthorised activities, and abuse of our website.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments. These providers are contractually obligated to handle your data securely and confidentially.
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website. Hotline: +94 31 228 2388 / +94 31 228 2389
Our Policies
Child policy (Children under 07 years stay free of charge when using existing beds) All children under 07 years stay free of charge for children’s cots/cribs and children older than 07 or an adult requiring an extra bed will be charged 12 USD per night. The maximum number of extra beds is two, depending on the room.
